Privacy Policy

Privacy Policy

Roots Health Check

Effective Date: 9 April 2026

At Roots Health Check, your privacy, trust, and wellbeing matter to us.

We understand that when people reach out for health-related support, they want to feel safe, respected, and protected. That is why we are committed to handling your personal information with care, confidentiality, and transparency.

This Privacy Policy explains what information we may collect, how we use it, and the steps we take to help keep it secure whenever you visit our website or contact us.

Our aim is simple:

to provide a safe, respectful, and trustworthy experience for every user.

1. Who We Are

Roots Health Check provides general health check-up support, preventive health guidance, and wellness-focused services for African individuals and families living abroad.

If you have any questions about this Privacy Policy or how your information is handled, you can contact us 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal obligations.

Any updates will be posted on this page with a revised effective date.

2. Information We May Collect

We only collect information that helps us support you, respond to your enquiries, and improve your experience on our website.

Information you choose to provide

This may include:

• Your name
• Email address
• Phone number
• Country or location
• Messages or enquiries you send through our contact form
• Booking or appointment request details

Website information

Like many websites, we may also collect basic technical information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of your visit

This helps us keep the website running smoothly and improve how it works for users.

3. Your Privacy and Health Information

Because Roots Health Check works in the health and wellbeing space, we recognise that some information shared with us may feel personal or sensitive.

We want to reassure you that:

we treat your information with care, respect, and confidentiality.

To help protect your privacy, we kindly ask that you do not send detailed medical records or highly sensitive health information through the website contact form unless specifically requested through a secure process.

We aim to keep your experience as safe and appropriate as possible.

4. How We Use Your Information

We use your information only for clear and reasonable purposes, such as:

• responding to your enquiries
• helping you with bookings or service requests
• providing information about our services
• improving our website and user experience
• maintaining website safety and functionality
• meeting any legal or regulatory responsibilities where necessary

We do not use your information in ways that are unfair, unexpected, or unrelated to our services.

5. Our Commitment to Safe Handling

We take your privacy seriously and use reasonable steps to help protect your information.

These may include:

• secure website hosting
• SSL website encryption
• password-protected systems
• limited access to personal data
• safe communication and storage practices where possible

While no website or online system can ever promise absolute security, we are committed to taking sensible and responsible steps to protect the information you share with us.

6. We Do Not Sell Your Information

Your trust is important to us.

We do not sell your personal information.

We will only share your information where necessary and appropriate, for example with trusted service providers who help us operate the website or manage communications securely.

Any third-party providers we use are expected to handle information responsibly and in line with applicable data protection standards.

7. Cookies and Website Experience

Our website may use cookies or similar tools to help improve your browsing experience.

These may help us:

• remember your preferences
• understand how visitors use the site
• improve website performance

Where required, a cookie notice may appear when you visit the site, and you can usually manage cookie settings through your browser.

8. How Long We Keep Information

We only keep personal information for as long as it is reasonably needed for:

• responding to enquiries
• supporting bookings or service requests
• maintaining records where necessary
• meeting legal or administrative obligations

When information is no longer needed, we aim to remove or securely dispose of it appropriately.

9. Your Rights

You have rights over your personal information, and we respect those rights.

Depending on your location and applicable law, you may have the right to:

• request access to your information
• ask us to correct inaccurate details
• request deletion of your data
• object to certain uses of your data
• withdraw consent where applicable

If you would like to make a request about your information, you are welcome to contact us.

If you are based in the UK, you also have the right to raise concerns with the Information Commissioner’s Office (ICO).

10. International Users

Roots Health Check may support people living outside the United Kingdom.

If you use our website from another country, your information may be processed in the UK or through trusted service providers operating in other locations, with appropriate safeguards where required.

11. Third-Party Links

Our website may sometimes contain links to other websites or services.

Please note that we are not responsible for the privacy or security practices of third-party websites, and we encourage users to read their privacy policies separately.

12. Children’s Privacy

Our website is intended for adults or for use with appropriate parental or guardian involvement where necessary.

If you believe personal information has been submitted inappropriately by or about a child, please contact us so we can take appropriate steps.